Reterna books your leads, kills no-shows, and brings patients back — done for you, on the software you already use.
Book my 15-minute call 15 minutes. We pull your real numbers and show you what you’re leaving on the table. No pitch deck.You spend real money to win a patient’s attention. Then most of that effort leaks away — before they book, after they book, and after their first visit. The patients are right there in your system. They just slip out the back faster than new ones come in the front.
Calls hit voicemail, forms sit unanswered, DMs go cold. The patient you paid to attract books with the spa that answered first.
Every empty chair is a fixed cost with no revenue against it — and the most measurable money you’re losing.
They loved their results and quietly stopped coming. The highest-value list you’re not working.
Happy patients would refer if prompted. Without a system, they don’t.
Add it up across a year and the leak is usually five or six figures. We’ll show you yours, on your real numbers, on the call.
Reterna is a done-for-you system, not another dashboard to log into. We build and run the AI-powered follow-up your software should have done all along — instant responses that book new leads, reminders that kill no-shows, and outreach that brings patients back.
You don’t learn new software. You don’t hire anyone. We install it on top of the stack you already have, run it for you, and report the revenue we recover.
We build it, run it, and own the outcome. Your front desk does nothing new.
Boulevard, Zenoti, whatever you run today — no rip-and-replace.
We measure your baseline, recover revenue, and show you the dollars — before you commit to a retainer.
Four moments where patients leak out — each one handled, automatically, every time.
Every call, form, and DM gets an instant, AI-powered response and books — before they reach a competitor.
Multi-touch reminders and waitlist backfill keep no-shows from emptying your chairs.
Patients get pulled back at the right moment, and lapsed patients get reactivated.
Happy patients are prompted to refer friends and leave 5-star reviews.
Every patient you paid for — booked, kept, and coming back.
No leap of faith. We earn the retainer by proving the recovery first.
On a 15-minute call we pull your real numbers — missed calls, no-show rate, lapsed-patient count — and put a dollar figure on what’s leaking each month. You keep the number whether or not we work together.
A focused, paid pilot on your two most measurable leaks: the leads you miss and the appointments that no-show. We clean and activate your list, stand up the flows, and recover bookings — so you see money move inside the first cycle.
Once the pilot proves out, we expand into the complete loop — including a sweep of your dormant patients, usually the single biggest one-time win — and hand you a monthly recovered-revenue report.
Most owners decide inside the first call. The leak number tends to make the decision for them.
Reterna is selecting a limited group of independent med spas as founding clients. Founding clients get our direct, founder-led attention on every build, preferential terms locked in for the life of the engagement, and a results guarantee while we earn the case studies that come next.
This isn’t a discount play. It’s a trade: you get an operator personally accountable for your numbers; we get a handful of clinics whose results we can stand behind. When the founding spots are filled, they’re filled.
We start with a paid 30-day pilot on your most measurable leaks — missed leads and no-shows. If the recovered revenue doesn’t clear the pilot fee, you walk — no retainer, no hard feelings. We only want clients the math already works for.
What you’re not signing up for: No long-term contract to start. No new software for your team to learn. No patient data sitting anywhere it shouldn’t.
Protect first, then amplify: get found, prove the recovery, run the engine, then pour on paid. You’ll know the exact numbers on the call. The shape:
The front door. We get your spa showing up where patients search — Google Business Profile, the map pack, and reviews dialed in, feeding a booking page built to convert. The simplest place to start.
Start hereA 30-day paid pilot on your two most measurable leaks — missed leads and no-shows. Includes your list clean-up, the follow-up build, and a clear recovery report. The proof step.
GuaranteedThe managed engine: instant lead response, no-show recovery, lapsed-patient reactivation, rebooking, and referrals — run and optimized for you, with a monthly recovered-revenue report.
Everything in Core, plus paid-ad funnels and fresh ad creative — we become your entire patient-acquisition and retention department.
For context: the recoverable leak at a typical SoCal med spa runs well into six figures a year. The retainer is a fraction of it. That’s the entire point.
You need the software to run the clinic. Reterna makes it earn its keep. Your scheduler records the missed call, the no-show, and the lapsed patient — it doesn’t go fix any of them. We’re the layer that turns what your software reports into revenue you recover, on top of the system you already run — and we hand you a report of the dollars we brought back.
No. Reterna is done-for-you. We build it, run it, and manage it on top of your existing stack. AI handles the instant follow-up at scale; our team manages it and steps in on the exceptions — so nothing falls through and your front desk does nothing new. Your team’s day doesn’t change — if anything, they get time back.
We count it the careful way. A recovered patient is only credited when they got our outreach and booked inside a set window, and we show “booked” and “showed-and-paid” separately — so the number on your report is the conservative one. On the missed-lead side it’s even cleaner: those were calls that went unanswered, so without us they were already gone.
Yes. We use HIPAA-eligible, BAA-covered AI — data routes through healthcare-native infrastructure under a signed Business Associate Agreement, and protected health information never sits in a message body. We’ll walk you through exactly how on the call.
The pilot is built to move money inside the first 30-day cycle, starting with your missed leads and no-shows — your most immediate and measurable leaks. You see the recovery before you commit to a retainer.
You can start at the front door — $500/mo Local SEO to get found — or jump straight to a $1,500 pilot to prove the recovery, then $3,500/mo for the Core engine or $6,000/mo for the full flywheel. The pilot is guaranteed to clear its own fee, or you don’t continue.
Fifteen minutes. We pull your numbers, put a dollar figure on the leak, and tell you straight whether Reterna can close it. You keep the number either way. If a founding spot makes sense, we’ll talk terms.